Only active students and alumni may request returns or exchanges.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must be unworn and unwashed and free of odor, hair, lint, or any signs of use. If 30 days have passed since your purchase, we cannot offer you a refund or exchange.

Local students and alumni may return items in person. Instructions will be provided upon approval of your request.

If returning an item by mail, the return address will be provided after your request is approved. You will be responsible for paying your own return shipping costs. These costs are non-refundable.

We recommend using a trackable shipping service or purchasing shipping insurance for items over $75. We cannot guarantee that we will receive your returned item.

REFUND POLICY (if applicable)

Orders placed by non-students or non-alumni will not be fulfilled and are not eligible for refunds.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within 7-10 business days. The exact amount of time it takes for the refund to appear depends on your bank.

 Accessories are ineligible for return. Original shipping costs are non-refundable.

For questions or assistance, email 2819 Institute Student Support at student.support@2819institute.org.